I said I would like to open up with windows and look at the lake. We had room service for breakfast one morning and they asked where I would like them to put the table. The staff will do anything to please you. They gave me bath salts each day for soaking too. 1 had the shower the other had a wonderful tub. We had a living room with a bedroom and 2 full-size baths - one off the living room and the other off the bedroom. Our room was in the Queen's Pavilion and it was awesome. The service is 1st class and the property is beautiful. Unless you are John Legend and Chrissy Tiegen, you can expect to be treated with the attitude, "and you are?" For the money and peace of mind, we will not be returning.… Moreno Paggeto was especially contemptuous and egregious. Sadly, I cannot recommend this property to friends as we felt mistreated, we felt they were snooty, and we felt that they did not even try to meet us halfway in the middle for something in which they certainly bore some responsibility. We just came from Sicily which was the complete opposite. Other families traveling with young children also felt the staff was not particularly warm and friendly, as was the other case in other parts of Italy. Sadly, it did not live up to our expectations. I had visited as a child several times so had a grand vision of the world famous Villa D'este. This snootiness was felt throughout our stay at this property and we were quite disappointed. Lo and behold, the staff at Villa D'este would not budge in accommodating us for this lost laptop and managed to infuriate my wife and me repeatedly along the way, implied we were lying, their bellman was above reproach even though his accounting of the incident did not track. The policemen was of the opinion that since I was unable to oversee the removal of all of our belongings from the taxicab, it was both 50% the taxi cabs fault and 50% the Villa D'este's fault. I filed a police report with the carabinieri and explained what happened. From this point on, it was a drawn out fiasco trying to track down the taxi and our laptop to no avail. They said they collected everything in the taxi trunk and searched our room. I immediately called down and informed them. Lo and behold, when the baggage was brought up to our room, my laptop case was not included. They send the taxi around the corner to hide them from plain site. Having arrived via taxi from MXP airport, we were immediately whisked away into the reception area and told the bellman would collect our belongings. It was set off on the wrong foot from the moment we pulled up to the grand entrance. Our experience at Villa D'Este did not go as planned. Hotels near Monumento a Giuseppe Garibaldi.Hotels near Chiesetta della Madonna delle Grazie.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |